Thank you for choosing Venture Tea. We value your trust and are dedicated to providing a smooth and satisfying shopping experience. If you’re not fully satisfied with your purchase, we’re here to help.
We accept returns within 14 days from the date of purchase. To qualify for a return, the item must be unused, in its original condition, and returned in the original packaging.
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be processed using your original method of payment. Please note that any initial shipping charges are non-refundable.
If you wish to exchange an item for another size, flavor, or product, please contact our customer support team within 14 days of receiving your order. We will guide you through the exchange process.
The following items cannot be returned or refunded:
If your order arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund, based on your preference and product availability.
Return shipping costs are your responsibility unless the return is due to an error on our part (e.g., defective product or wrong item sent). In such cases, we will provide a prepaid shipping label.
Refunds and exchanges will be processed within [X] business days after we receive your return. Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
If you have any questions about our refund policy, feel free to reach out to our customer support team. We are here to help and ensure your experience with Venture Tea is smooth and enjoyable.
