Returns & Refunds Policy
Thank you for choosing Venture Tea. We value your trust and are dedicated to providing a smooth and satisfying shopping experience. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days from the date of purchase. To qualify for a return, the item must be unused, in its original condition, and returned in the original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be processed using your original method of payment. Please note that any initial shipping charges are non-refundable.
Exchanges
If you wish to exchange an item for another size, flavor, or product, please contact our customer support team within 14 days of receiving your order. We will guide you through the exchange process.
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Personalized or custom-made products
- Perishable goods
- Opened or used items
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund, based on your preference and product availability.
Return Shipping
Return shipping costs are your responsibility unless the return is due to an error on our part (e.g., defective product or wrong item sent). In such cases, we will provide a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within [X] business days after we receive your return. Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
Contact Us
If you have any questions about our refund policy, feel free to reach out to our customer support team. We are here to help and ensure your experience with Venture Tea is smooth and enjoyable.